z96 Privacy Policy

1. Information We Collect

z96 collects personal data from you in a number of ways — directly when you register an account or contact support, automatically when you use the platform, and from third parties such as payment processors. The categories of personal data we collect are described below.

1.1 Registration and Account Data

When you create a z96 account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, email address, mobile telephone number, residential address, and your chosen username. This data is required to establish your account, verify your identity in accordance with our Know Your Customer (KYC) obligations, and to communicate with you about your account.

1.2 Identity Verification Documents

As part of our KYC and age verification process, we may request copies of government-issued photographic identification (such as a National ID card or passport), proof of address (such as a recent utility bill or bank statement), and proof of payment method. These documents are processed securely and retained only for the period required to satisfy our verification and compliance obligations.

1.3 Financial and Transaction Data

z96 collects records of all deposits, withdrawals, wagers, and bonus transactions associated with your account. This includes transaction amounts in Bangladeshi Taka (৳), payment method identifiers (for example, the last four digits of a registered bKash mobile number or Nagad account reference), and timestamps. Full financial account credentials — such as mobile banking PINs or card numbers — are never stored by z96; these are handled directly by the relevant payment service provider.

1.4 Usage and Device Data

When you access z96.club, our systems automatically collect certain technical information. This includes your IP address, browser type and version, operating system, device type, screen resolution, session start and end times, pages visited, games played, and in-session click and navigation patterns. This data is used for platform security, fraud prevention, and to improve the overall user experience.

1.5 Communications Data

If you contact z96 via live chat, email at [email protected], or any other support channel, we retain records of those communications including the content of your messages and any attachments, together with the date and time of each interaction. This data helps us resolve disputes, improve our support quality, and maintain a record of agreements made between you and z96.

2. How We Use Your Data

z96 uses the personal data it collects for the following purposes, each of which has a lawful basis:

Purpose	Data Used	Lawful Basis
Account registration and management	Registration data, identity documents	Contractual necessity
Age and identity verification (KYC)	Date of birth, ID documents, proof of address	Legal obligation
Processing deposits and withdrawals	Financial and transaction data	Contractual necessity
Fraud prevention and security monitoring	Usage data, device data, transaction data	Legitimate interests
Customer support and dispute resolution	Communications data, account data	Contractual necessity
Responsible gaming monitoring	Usage data, transaction data	Legal obligation / legitimate interests
Platform analytics and improvement	Usage data, device data (anonymised where possible)	Legitimate interests
Promotional communications (where consented)	Email address, mobile number, gaming preferences	Consent

z96 will not use your personal data for any purpose not listed above without first notifying you and, where required, obtaining your consent. If you have consented to receiving marketing communications, you may withdraw that consent at any time by contacting our support team or by following the unsubscribe instructions included in any promotional message.

3. Sharing of Personal Data

z96 does not sell your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, z96 shares relevant transaction data with our approved payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, and Mastercard. These providers receive only the data required to complete the specific transaction and are bound by their own data protection obligations.

3.2 Identity Verification and KYC Providers

z96 may engage third-party identity verification services to assist with KYC processing. Such providers are contractually required to handle your data in accordance with strict confidentiality and security standards, and are not permitted to use your data for any purpose other than the verification service they are providing to z96.

3.3 Fraud Prevention and Security Services

In order to protect both our platform and our players, z96 may share device and usage data with fraud detection and cyber-security service providers. This sharing is conducted on a need-to-know basis and is covered by appropriate data processing agreements.

3.4 Legal and Regulatory Disclosure

z96 may disclose personal data to law enforcement authorities, courts, or regulatory bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of z96, our players, or the public. In such cases, z96 will disclose only the minimum data necessary to satisfy the legal requirement.

4. Cookies and Tracking

z96.club uses cookies and similar tracking technologies to operate the platform, maintain session security, and gather anonymised analytics data. A cookie is a small text file stored on your device by your web browser at the instruction of our website. Cookies do not contain executable code and cannot access other files on your device.

4.1 Essential Cookies

These cookies are strictly necessary for the z96 platform to function. They enable session authentication, maintain your logged-in state, protect against cross-site request forgery (CSRF) attacks, and ensure that the platform loads correctly. Essential cookies cannot be disabled without affecting your ability to use z96.club.

4.2 Analytics Cookies

z96 uses first-party analytics cookies to understand how players navigate the platform — which pages are visited most frequently, where sessions typically begin and end, and how long players spend on different sections. This data is aggregated and anonymised before analysis. It is used solely to improve platform performance and user experience.

4.3 Functional Cookies

Functional cookies remember your preferences — such as your chosen display language (English), preferred game categories, and any accessibility settings you have enabled. These cookies improve your experience but are not strictly necessary for the core platform to operate.

4.4 Managing Cookies

You can manage or delete cookies at any time through your browser settings. Most modern browsers allow you to block or delete cookies on a per-domain basis. Please note that blocking essential cookies will prevent you from logging in to your z96 account. For detailed instructions on managing cookies in your browser, refer to your browser's official help documentation.

5. Data Retention

z96 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The table below sets out our standard retention periods for each major category of personal data.

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Legal and regulatory compliance
KYC identity documents	Duration of account + 5 years after closure	Anti-money laundering obligations
Financial transaction records	7 years from transaction date	Financial record-keeping requirements
Customer support communications	3 years from last interaction	Dispute resolution and quality assurance
Usage and device data	13 months (rolling)	Security monitoring and fraud prevention
Marketing consent records	Until consent withdrawn + 1 year	Evidence of lawful marketing basis

When the applicable retention period expires, z96 will securely delete or irreversibly anonymise the personal data in question. Data that has been anonymised (such that it can no longer be linked to any identifiable individual) may be retained indefinitely for statistical and analytical purposes.

6. Your Privacy Rights

As a z96 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team in English at [email protected] (type this address manually — it is not a clickable link). We aim to respond to all valid requests within 30 days.

• Right of access: You may request a copy of the personal data z96 holds about you, together with information about how that data is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or supplemented without undue delay.
• Right to erasure ("right to be forgotten"): You may request that z96 delete your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other lawful basis applies. This right is subject to our legal and regulatory retention obligations — some data cannot be deleted before the end of the mandatory retention period.
• Right to restriction of processing: In certain circumstances, you may request that z96 restrict the processing of your personal data — for example, while the accuracy of the data is being verified, or where you have objected to processing and a decision is pending.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that z96 provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data where that processing is based on z96's legitimate interests. z96 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

7. Data Security Measures

z96 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure.

• Transport Layer Security (TLS): All data transmitted between your device and z96.club is encrypted using TLS 1.2 or higher. Our SSL certificate is maintained and renewed on a regular basis.
• Encrypted data storage: Sensitive personal data, including identity documents and financial records, is stored in encrypted form using AES-256 encryption at rest.
• Access controls: Access to personal data within z96's systems is restricted on a need-to-know basis. Staff members who handle personal data are subject to confidentiality obligations and receive regular training on data protection responsibilities.
• Security monitoring: z96's platform is subject to continuous automated security monitoring to detect unusual access patterns, brute-force login attempts, and other potential threats. Detected incidents are escalated to our security team for immediate review.
• Payment security: z96 does not store full card numbers, mobile banking PINs, or other sensitive payment credentials. All payment processing is handled by our PCI-DSS compliant payment partners, including bKash, Nagad, and the card networks.

Despite these measures, no data transmission over the internet can be guaranteed to be entirely secure. While z96 takes every reasonable precaution to protect your personal data, we cannot provide an absolute guarantee against all possible security threats. If you believe your z96 account has been compromised, please contact our support team immediately.

8. Updates to This Policy

z96 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we provide. When material changes are made, we will notify registered players by email at the address associated with their z96 account, and we will display a prominent notice on z96.club for a reasonable period following the update.

The effective date at the top of this Policy indicates when the current version came into force. We encourage you to review this Policy periodically. Your continued use of the z96 platform following notification of an update constitutes your acceptance of the revised Policy. If you do not accept a revised Policy, you should close your account and discontinue use of the platform.

For any questions about this Privacy Policy, how your personal data is handled, or to exercise any of the rights described in Section 6, please contact the z96 data team in English at [email protected] — please type this address manually as it is presented as plain text and is not a clickable link.